Refund and Cancellation Policy

Plan duration

Basic access lasts one week, Standard access lasts two weeks, and Premium access lasts one month from confirmed payment.

Cancellation

Because the current plans are purchased as one-time access periods, there is no automatic renewal to cancel. You can choose not to purchase another plan when your current access ends.

Refund requests

Contact fitnessexclusive@gmail.com as soon as possible if you believe you were charged incorrectly, paid for the wrong plan, or could not access a paid service. Include the account email and Stripe receipt or payment details. Statutory consumer withdrawal rights are described in the Right of Withdrawal page and are not replaced by this voluntary policy.

Duplicate or incorrect charges

If you believe a payment was duplicated or processed incorrectly, contact us first. Stripe may also provide payment-dispute options through your card provider.

Contact

Refund and cancellation questions should be sent to fitnessexclusive@gmail.com.

This policy should be finalized against the client’s actual checkout model and reviewed under German consumer law before publication.